Terms & Conditions

1. Introduction

  • Our online Terms and Conditions policy is designed to provide clear guidelines for your use of our website and any products or services purchased from us. By using our website or purchasing our products, you agree to abide by these terms and conditions.

2. Intellectual Property Rights

  • Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

3. License to use website

  • You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

republish material from this website (including republication on another website);

sell, rent or sub-license material from the website;

show any material from the website in public;

reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

edit or otherwise modify any material on the website; or

redistribute material from this website except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

4. Acceptable use

  • You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
  • You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
  • You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
  • You must not use our website to transmit or send unsolicited commercial communications.
  • You must not use our website for any purposes related to marketing without our express written consent.

5. Restricted access

  • We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion and without notice.
  • If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the user ID and password are kept confidential at all times.
  • We may disable your user ID and password at any time in our sole discretion without notice or explanation.

6. User content

  • In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
  • You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
  • Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of amounting to a criminal offence.

7. Image copyright

  • All images and photographs used on our website are the property of our company and are protected by copyright laws. You may not use any images or photographs without obtaining the proper permissions from our company. If you believe that any image or photograph on our website infringes on any copyright, please contact us with details of the infringement and we will take appropriate action.
  • By accessing or using any images or photographs on our website, you agree to abide by the copyright laws and any other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
  • In case of any violation of the image copyright, we reserve the right to take legal action against the violator.
  • We will not be held liable for any damages arising out of or in connection with the use of any images or photographs that are in violation of copyright laws.

8. Selling of Alcohol

Our website may offer the sale of alcohol products, such as wine, beer, and spirits. By purchasing any alcohol products through our website, you acknowledge and agree to the following terms and conditions:

  • You are of legal drinking age in the country or state where you are located and can legally purchase and consume alcohol.
  • You will not provide alcohol products to any person who is under the legal drinking age.
  • We will use reasonable efforts to prevent the sale of alcohol products to anyone under the legal drinking age, including using age verification tools and software. However, we do not guarantee that these measures will be 100% effective, and we will not be held liable for any sales made to individuals under the legal drinking age.
  • In some locations, there may be additional laws and regulations regarding the sale and delivery of alcohol products. You agree to comply with all such laws and regulations and understand that we will not be held liable for any non-compliance.
  • Some products may not be available for purchase in certain areas due to local laws and regulations.
  • We have the right to cancel or refuse any order of alcohol products if we have any reason to believe that you are under the legal drinking age or that the order is in violation of any laws or regulations.

9. Shipping and Delivery

Our website currently ships products within Australia only. By placing an order on our website, you acknowledge and agree to the following terms and conditions:

  • We will use reasonable efforts to ship your order within the estimated time frame provided at the time of purchase. However, we do not guarantee that your order will be shipped within the estimated time frame, and we will not be held liable for any delay in shipping.
  • Shipping and handling costs will be calculated at the time of purchase based on the size, weight, and destination of your order. These costs may vary depending on the product and location.
  • We will use reasonable efforts to ensure that your order is delivered to the correct address as provided by you. However, we will not be held liable for any incorrect or incomplete address information provided by you.
  • In some cases, we may require a signature upon delivery of your order. If no one is available to sign for the delivery, the carrier may leave a notice and you will be responsible for arranging redelivery or pickup from the carrier's depot.
  • We will not be held liable for any damage or loss to your order during transit, and it is your responsibility to inspect your order upon delivery and report any damage or loss to us within 48 hours of receipt.
  • Some products may not be available for shipping to certain areas due to local laws and regulations.
  • We are not able to combine orders for free shipping. Each order must meet the minimum spend requirement individually.

10. Lost Parcels

  • In the event that a parcel is lost in transit, we will use reasonable efforts to locate the parcel and have it delivered to you. However, we will not be held liable for any lost parcels, and our liability in such cases will be limited to providing a refund or replacement of the lost items.
  • If you suspect that your parcel has been lost in transit, please contact us as soon as possible with your order number and we will investigate the matter. Please note that we may require a certain period of time to conduct our investigation and we will keep you informed of the status of your parcel.
  • In cases where the carrier has confirmed that the parcel has been lost, we will take necessary steps to either provide a refund or replace the lost items.

11. Newsletter Discounts

From time to time, we may offer newsletter discounts to our subscribers. By using these discounts, you acknowledge and agree to the following terms and conditions:

  • The newsletter discount is only available to individuals who have subscribed to our newsletter using a valid email address.
  • The newsletter signup discount may only be used once per person, and cannot be combined with any other offer or promotion.
  • The newsletter discount is not valid for bulk orders or resale. It is intended for personal use only.
  • We reserve the right to modify or terminate the newsletter discount program at any time without prior notice.
  • We may require that you provide us with proof of your subscription to our newsletter in order to use the newsletter discount.

12. Returns

  • At Cadeau Studios, we take pride in delivering your orders in a timely and efficient manner. However, there may be instances where a delivery needs to be returned to us. This can occur for a variety of reasons, including incorrect or insufficient address information or the inability to redirect a delivery while it is in transit.

    In the event that a delivery is returned to us, we will make every effort to contact you to arrange for redelivery to the correct address or an alternative address. Please note that an applicable redelivery or returns fee may be passed on to you to facilitate this process.

  • Should you find you have a faulty or damaged item, please contact us 48hrs upon delivery so we can assist you with the return and replacement process.

    Please note that damaged or faulty items are assessed on a case-by-case basis. To process your claim, we may require photos of the damaged item. Depending on the extent of the damage, we may opt to replace the item, issue a refund or credit a part of the box only. For instance, if a single item within a box is damaged, we may only provide a resolution for that particular item. Rest assured, we will work with you to resolve the issue as quickly and efficiently as possible.