FAQ's
SHIPPING + Returns
What shipping offers are available?
- We offer nationwide flat rate standard shipping for $10, which typically takes 2–8 business days, depending on the recipient’s location.
- Need it sooner? You can upgrade to express shipping for $20, which usually arrives within 1–4 business days, depending on your location.
What is the delivery process?
All orders will be processed within one business day of receipt. You will receive an email when your order is dispatched. The delivery time frame depends on the shipping method
How can I track my order?
Once dispatched, you will receive an update and tracking number via email. You can track your order through the nominated carrier website.
Can I change the delivery address after my order has been placed?
If your order has not yet been shipped, you may be able to change the delivery address. Contact the customer service team at orders@cadeaustudios.com as soon as possible to request a change
Where do you deliver?
We deliver Australia wide.
My order wasn’t delivered - what now?
We’re sorry to hear there has been a problem with your delivery. If you’ve tried your neighbours, or at reception or the concierge please reach out to us at orders@cadeaustudios.com and we can look into it immediately for you.
Do you offer international shipping?
At this time, we only offer shipping within Australia. But who knows what the future holds!? never say never!
Can I get a refund if the order was not received by the recipient?
There may be instances where a delivery needs to be returned to us. This can occur for a variety of reasons, including incorrect or insufficient address information or the inability to redirect a delivery while it is in transit.
In the event that a delivery is returned to us, we will make every effort to contact you to arrange for redelivery to the correct address or an alternative address. Please note that an applicable redelivery or returns fee may be passed on to you to facilitate this process.
What happens if an item arrives faulty or is damaged during delivery?
First of all, we apologise if you received a faulty or damaged item!
Please contact us 24hrs upon delivery so we can assist you with the return and replacement process*.
Please note that damaged or faulty items are assessed on a case-by-case basis. To process your claim, we may require photos of the damaged item. Depending on the extent of the damage, we may opt to replace the item, issue a refund or credit a part of the box only. For instance, if a single item within a box is damaged, we may only provide a resolution for that particular item. Rest assured, we will work with you to resolve the issue as quickly and efficiently as possible.
Am I eligible for a return?
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the *original packaging. The refund will be for the purchase amount minus any postage costs incurred.
*To ensure the highest standards of quality and safety for all our customers, we require that any items being returned must be in their original packaging and in an undamaged condition. This policy helps us process returns efficiently and maintain the integrity of our products.
Items Not in Original Packaging or Damaged: Unfortunately, we cannot accept returns of items that are not returned in their original packaging or that are damaged.
Exceptions: In certain cases, we may make exceptions at our discretion. If you believe your situation warrants an exception, please contact us with the details! We will review your request and work with you to ensure we uphold our Happiness Guarantee.
I am eligible, what are the steps I need to take?
Email us on hello@cadeaustudios.com with your order number (it’s a 4 digit number i.e #1184) and a photo of the product still in its original packaging. We’d also love it if you can share your feedback because it’s the best way for us grow!
We’ll then provide you with an address to arrange the return. Just send the items back using your favourite shipping carrier within 14 days of getting your delivery.
Don’t forget to share the tracking number with us once you've shipped it! This way, we can keep an eye out and process your refund as soon as it arrives.
Just a heads-up: the refund will be for the purchase amount minus any postage costs. It might take 3-5 business days to show up in your account, depending on your bank.
Am I eligible for a return on sale items?
Items purchased during a sale are considered final and are not eligible for change of mind returns or refunds.
Personalisation
Can I include a personal message with a gift?
When you choose to gift with us, you can enjoy our complimentary option to include a heartfelt note- FOR FREE!. We'll handwrite it for you on one of our greeting cards or beautiful delivery cards.
There will be a field to enter your message during the checkout process.
Do you offer customisation options for your boxes?
We do not offer customisation for single orders. However, we do offer customisation for bulk (orders over 10+ units) and corporate orders. Contact us to find out more!
CORPORATE & BULK ORDERS
What is the minimum order quantity for corporate & bulk orders?
Our minimum order quantity for bulk & corporate orders is 10 gift boxes.
Do you provide options to customise and personalise gifts with a company's branding?
Yes! We offer you a dedicated designer to realise your vision with seamless execution.
Our wide range of personalisation options for corporate and bulk orders includes, but is not limited to, luxury custom foil-stamped boxes, branded box wraps, tissue paper, and cards, ensuring a thoughtful touch and a lasting impression.
Do you offer discounts for bulk & corporate orders?
Yes, we offer discounts for bulk & corporate orders. Contact us to find out more.
What payment methods do you accept for bulk & corporate orders?
For corporate bulk orders we accept PayPal and all major credit & debit cards, including Visa, MasterCard, American Express, UnionPay, Google & Apple Pay.Orders paid with credit/debit cards are subject to an additional 3% fee. Bank transfers incur no additional costs.
Can I cancel or modify my bulk order after it has been placed?
It depends on the status of your order. Please contact us as soon as possible if you need to cancel or modify your order, and we'll do our best to assist you.
What are the turnaround times for corporate & bulk Orders?
Customised: We require a one-week lead time from design sign-off to order dispatch for all personalisation options (a one-time requirement). Please note: Custom foil-stamped boxes and customised tissue paper require an additional lead time of 3-4 weeks.
Non-customised: Dispatch within 1-3 days, based on order size and subject to stock availability.
How do I place an order?
To place a corporate or bulk order, you can reach out to us directly via phone or email, or simply fill out the bulk ordering form on our website.
What delivery options are available?
You have the option for us to send out directly, on demand to your customer, or have all/a portion of your order delivered to your office.
Aus wide standard delivery includes Sydney metro next day delivery. Express delivery to areas outside metro Sydney requires an additional fee per delivery.
Can I specify the wine I want in the Cin Cin gift box?
We can absolutely help to find a specific wine variation tailored to your needs. Let us know your preferences, and we'll work together to find the perfect solution for you.
OTHER
What forms of payment do you accept?
We accept Paypal and all major credit & debit cards, including Visa, Mastercard, American Express, UnionPay, Google & Apple Pay, ShopPay, and Afterpay.
For corporate and bulk orders we do accept bank transfer.
Can I track my order?
Yes, tracking information will be provided once the order has shipped.
How do I place an order?
Orders can be placed directly on our website by selecting the desired item and completing the checkout process.
If you are interested in placing a bulk order, we have a dedicated page on our website for this purpose. Please complete the corporate & bulk order form. Here, you can provide us with details about your order, including the quantity of items you require, any customisations you may need, and your preferred delivery date. Our team will then get in touch with you to discuss the details and provide you with a quote.
How are your boxes packaged?
All of our boxes are carefully packaged with attention to detail and presented beautifully. Each gift is wrapped in custom tissue paper and placed in a high quality custom magnetic box (which you'll use over and over again- yes! they're that spesh!).
What does your '100% Happiness Guarantee' statement mean?
Not sure if our product is quite right for you? No worries! We totally get it. That's why we have our Happiness Guarantee. We're putting our money where our mouth is, and if you're not 100% happy with your purchase, we'll give you a full refund!
It's easy-peasy: Return your item in its original packaging within 14 days of delivery for a full refund on the product, minus any postage costs incurred. We're confident you'll love our products as much as we do, but if you don't, we've got you covered.
Am I eligible for a return?
- To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the *original packaging. The refund will be for the purchase amount minus any postage costs incurred.
- *To ensure the highest standards of quality and safety for all our customers, we require that any items being returned must be in their original packaging and in an undamaged condition. This policy helps us process returns efficiently and maintain the integrity of our products.
- Items Not in Original Packaging or Damaged: Unfortunately, we cannot accept returns of items that are not returned in their original packaging or that are damaged.
- Exceptions: In certain cases, we may make exceptions at our discretion. If you believe your situation warrants an exception, please contact us with the details! We will review your request and work with you to ensure we uphold our Happiness Guarantee.
I am eligible, what are the steps I need to take?
- Email us on hello@cadeaustudios.com with your order number (it’s a 4 digit number i.e #1184) and a photo of the product still in its original packaging. We’d also love it if you can share your feedback because it’s the best way for us grow!
- We’ll then provide you with an address to arrange the return. Just send the items back using your favourite shipping carrier within 14 days of getting your delivery.
- Don’t forget to share the tracking number with us once you've shipped it! This way, we can keep an eye out and process your refund as soon as it arrives.
- Just a heads-up: the refund will be for the purchase amount minus any postage costs. It might take 3-5 business days to show up in your account, depending on your bank.
The Last Toast Offer - Buy X get X Free
What’s the “Buy 2 Get 2 Free” offer?
When you purchase 2 goblets, you'll automatically receive 2 additional goblets free of charge. Just add 4 goblets to your cart, and the discount will apply automatically at checkout. No code needed.
As further promotion, only on the Goblet glasses, you can choose to keep all 4 goblets or gift the 2 free goblets to a friend. Further details listed below!
Can I choose who receives the free goblets?
Yes! You can keep the full set or send the 2 free goblets to a friend, we’ll cover the shipping (Australia-wide).
Just leave their name, address, and a gift message in the ‘Notes’ section at checkout. If no alternate address is provided, all 4 goblets will ship to you.
Does the offer apply to all products?Unfortunately, the off only applies to our Goblets and our Embroidered Napkins (set of 4).
What’s the napkin discount?
Buy 1 napkin set (set of 4) and get 1 more free.
Just add 2 napkin sets to your cart,the discount will apply automatically at checkout. No code needed.
Do I have to pay shipping?
Standard shipping rates apply. However, if you're gifting the free goblets, we’ll ship them to your friend for free (Australia wide).
Please add your lucky friends address to the ‘Note’ section at check out, along with a gift message!
If no additional address is provided, all items will be shipped to the purchaser’s address.
How long is the promotion running?
Only until stock runs out. This is a final toast to our goblets — once they're gone, they’re gone.
No Dice?
No luck finding the answer to your question?
You can send us a message using the form opposite or drop email us at hello@cadeaustudios.com and we’ll endeavour to get back to you as fast as humanly possible. If not sooner!
About us
We're a boutique Sydney-based destination for thoughtful gifts that your friends, family and colleagues will actually want to receive. Find out more about our story.
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